Web Design and Software Development for LIA Relief Trust
This charity required a full eCommerce website with many custom options, including a gift aid declaration, recurring payments, and many pages. We also built a custom CRM for them to manage donors, donations, projects and receipts.
Goals
Build a fully functional eCommerce website to replace a non-working legacy site.
Enable the charity to accept various payment types including recurring donations.
Ensure mobile-first design for accessibility and usability.
Develop a custom CRM to streamline donor and donation management.
Automate manual tasks such as issuing receipts, certificates, and tracking.
Provide a solution that complies with Charities Commission regulations.
Offer ongoing maintenance and updates to ensure 24/7 stability.
Implementation
Website
Understood the specific needs of the charity to design a tailored solution.
Built a fully responsive, mobile-first eCommerce website that supports:
One-time and recurring donations.
Multiple donation/product types.
Informative pages about projects and global aid efforts.
Integrated user-friendly content editor to allow internal updates.
Set up automated backups, updates, and site monitoring.
CRM
Developed a custom CRM system to manage:
Donors, donations, projects, receipts.
Automatic generation and emailing of receipts and certificates.
Manual entry support for offline donations.
Key features include:
Import/export functionality for all records.
Editing of existing entries.
User access control and permission-based entry.
Synced with website orders for seamless data flow.
Results
The charity now has a reliable, modern online presence that’s fully operational 24/7.
Donors can easily find and support causes, whether on desktop or mobile.
In-house team can update content and manage products with ease.
The CRM has become an essential tool, widely adopted across the organisation.
Automation reduced administrative burden and improved accuracy.
Launched within the expected timeline with no disruption to operations.
The solution is audit-ready and scalable for future needs.
