Everything you need to know about working with us

Generally, we include the domain name as part of our packages, however some domain names are premium and are therefore not included. For example, a premium domain name would be one that is highly sought after and could include catchy names, phrases or numbers in them. Domains ending with .com are usually more expensive than .co.uk and others.

If you already own a domain, this is great but we would ideally want to change the nameservers on this domain to CloudFlare as this is the provider we use, and it allows us to have access to manage DNS settings without hassling or worrying you about it.

No, we don't charge a monthly fee, however we do provide monthly maintenance packages, which are optional but highly recommended if you have an eCommerce website with high traffic and require regular updates, content changes and general upkeep. If you had an informational website, then it's unlikely you'd need this.

We initially set your emails up with Google Workspace, and configure your email signature, email options, and profile settings so you are immediately able to use emails with the Gmail app or by simply visiting the Gmail website.

If you are setting email up on a new laptop, computer, tablet or phone, you would simply select Google as the account type, and entering your login details (which we will have emailed to you privately, and which you'd have had to change the password for on your initial login).

Certainly - we can provide basic training on how you can make changes e.g. replace an image, change a phone number, or update some wording. If you are not comfortable doing this then we can do it for you.

If you do not have a monthly maintenance package with us, content changes will incur a fee of £85 + VAT per hour and the minimum chargeable time would be 15 minutes (£21.25 + VAT) - this is the time it would take to make a wording change, test it out to make sure nothing has broken, and to make a backup after the change has been applied.

If you require a larger change such as changing the colour scheme of your website, we'd have to provide you with a quote for this - please contact us for more information.

SSL is an acronym for Secure Socket Layer, and HTTPS is an acronym for HyperText Transfer Protocol Secure and these are a form of verification to allow users to be able to trust the website they are visiting. You will notice most websites have a green padlock in the address bar – this is what you need to be authentic and to prevent attacks on the website. We highly recommend this as an extra, if not already included in your chosen package.

Fear not… we have this covered too. Some of our packages actually include logo design plus business card design too. A logo and business card design (double sided) can be added on to any other package with a starting price of £120 + VAT.

We always recommend you inform the current hosting provider/registrar that you may be switching to a new hosting provider with ourselves. To transfer a domain from one provider to another, they will be required to change the domain IPS tag to 1AND1 – this is a very simple process but some companies will charge you an admin fee for it. The process takes a few clicks to initiate and is usually complete within 24 hours. We can assist with this process if you need help for a fee of £35 + VAT.

You will own the domain - we simply manage it. The registrant details will be yours and you are free to do what you wish with the domain e.g. transfer it, cancel renewal etc.

We only charge the cost price for domain renewal (around £12 + VAT for .co.uk and £19.20 + VAT for .com domains) annually. Our admin fees for domains are as follows:

• Domain Transfer - £35 + VAT

• Domain Cancellation - £15 + VAT

• Domain DNS Record Update - such as adding a new subdomain record - £15 + VAT