© - Element Software Ltd
Committed to driving businesses and individuals
Maintenance and Support Packages
Nothing to worry about
How we can support you
Select the right one
Our aftercare packages come with different levels of support, based on what your website or application is for.
For an eCommerce website we definitely recommend Monthly Support Max.
For other websites we recommend Monthly Support Lite.
Aftercare Pricing
Single Support
Maximum one hour task
£
35
for the first year
-
One-off support
-
Good for smaller issues
-
Access to support dashboard
-
Malware Cleanup*
-
Maximum task time 1 hour**
-
Backup/Restore of website/app
-
Optional Extras
Monthly Support Lite
For multipage websites/apps
£
75
monthly
-
Includes regular updates
-
Includes monthly backup
-
Access to support dashboard
-
Email support provided
-
Best for medium traffic websites
-
Maximum 3 hours of tasks
-
Optional Extras
Monthly Support Max
For eCommerce and heavy traffic
£
150
monthly
-
Includes regular updates
-
Includes monthly backup
-
Access to support dashboard
-
Email and hosting support provided
-
Best for eCommerce websites
-
3-6 hours response time
-
Optional Extras
*Malware Cleanup is an additional charge if it takes longer than 1 hour for any of the above packages.
**For the Single Support package, the maximum support time included is 1 hour. If more time is required this can be purchased at reduced rate of £25 per hour.
Our Support Dashboard is used for creating new support tickets, so we can track any ongoing issues and resolve them. You will be provided with credentials to login when you register with us.
Monthly Support Lite and Monthly Support Max are a minimum 12 month contract. An early exit fee of 50% of the cost of the remaining term would apply.
We've helped several businesses
what else can we do for you?
Web Design and Development
We have created many beautiful, fully responsive websites.
Social Media Management
We can boost your social media with ads, creatives, and more. We've partnered with Social Intellect!
Software Development
Bespoke software solutions for any purpose - we have expertise in a wide range of languages and platforms.
